Scrap Metal Selling in Kewdale

Thanks so much for the fantastic review, Ken! We’re really glad to hear you had such a positive experience. 😊Di and Collette will be delighted to know their friendly service and clear explanations made a difference. We truly appreciate you taking the time to share your feedback and recommend us, it means a lot to the whole Runabout Metals team.Regards,The Runabout Metals Team

Hi Mohamed, We’re very sorry to hear about your recent experience and truly regret that you left feeling dissatisfied. Customer experience is extremely important to us, and we take feedback like this seriously.Unfortunately, we don’t offer payment for certain products such as ovens or equipment that contain a large amount of insulation or mixed materials, this policy was explained to the best of our ability at the time. These materials often contain non-metal components that affect recyclability and value, which is why we’re unable to pay for them.To assist, we even recommended another scrap yard in Perth that does accept and pay for white goods, but understand you preferred not to travel there. We always try to help customers find an alternative solution wherever possible.We sincerely apologise if this caused frustration or disappointment. Our goal is always to communicate clearly and treat every customer with respect. We’ll also review this situation internally to ensure we continue improving how we explain these details in future.Thank you for bringing this to our attention.Kind regards,The Runabout Metals Team

Hi Muhammed,We’re sorry to hear about your disappointment and appreciate you taking the time to share your feedback. We completely understand it can be frustrating when an item isn’t eligible for payment.Unfortunately, large commercial ovens are heavily insulated and contain non-metal components, which makes them unsuitable for payment under scrap metal guidelines. This policy is explained at drop-off to ensure transparency.We even recommended another scrap yard in Perth that does accept and pay for white goods, but understand you chose not to travel there. Our goal is always to be helpful and transparent, even when we’re unable to purchase certain items.Customer experience is very important to us, and we’re sorry this visit didn’t meet your expectations.Regards,The Runabout Metals Team

Hi Mark,Thank you for the lovely review. We’re glad you’re happy with the service you received from our team. If there’s anything else we can help you with, please don’t hesitate to call or drop by to see us.Kindest regards,Runabout Metals

Hi Shaun,We’re sorry to hear about your experience. We apologise if we have upset you, it’s not something we intended to do. Ensuring that all our customers receive excellent service, is a core part of our business. After 23 years in business, we pride ourselves in going above and beyond our customer’s expectations and to ensure that every customers has a great experience. Unfortunately in this circumstance, it didn’t happen for you. If we can do anything to change your experience, please contact us on 0409 087 364.Kind regards,Runabout Metals

Thank you for your feed back. We hope to see you again soon